Keep customer outcomes visible in every decision.
Distinct ageing buckets · modelled balances · summed across every cohort per month
12,771 of 59,377 closing-month accounts in arrears are modelled below the A$500 minimum disconnection amount. That split is a log-normal estimate around each cohort’s average balance, not a per-account measurement — it identifies accounts the AER protects from disconnection, never a reason to disconnect the rest.
Source-checked rules for assessment. Contract and customer facts determine applicability.
Check residential advanced digital meter eligibility. Customer may opt in or retain the existing tariff. Apply the 24 kWh daily 11:00–14:00 cap and charge excess at the published day rate.
Applies when: Offering Tariff 12F to a regional Queensland residential customer
Do not disconnect for a debt below 500 AUD including GST when the repayment-agreement condition applies. The amount is a minimum protection, not permission to disconnect; evaluate all other protections.
Applies when: Considering disconnection for non-payment where customer agreed to repay the amount
Record the life-support requirement and required-from date promptly and notify the other business. Registration precedes medical confirmation; keep protections until a valid deregistration process is completed.
Applies when: Customer or distributor advises of a life-support equipment requirement at a premises